Are IT Skills Helpful to Manage Processes in a Small Business?

Using Intelligent Agents to Manage Business Processes

This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT business process of providing a customer quote for network ...

Using intelligent agents to manage fuzzy business processes

Abducing Workflow Traces: A General Framework to Manage Incompleteness in Business Processes

The capability to store data about Business Process executions in so-called Event Logs has brought to the identification of a range of key reasoning services (consistency, compliance, runtime monitoring, prediction) for the analysis of process executions and process models. Tools for the provision of these services typically focus on one form of reasoning alone. Moreover, they are often very ri...

Towards Maturity Models as Methods to Manage IT for Business Value - A Resource-based View Foundation

For more than three decades business value of IT attracts attention in Information Systems Research (ISR) and practice. Despite the fact, that corporate management considers enterprise IT increasingly as a strategic factor, the question on how to manage IT effectively for business value remains widely unsolved. With the goal to support this management task we suggest maturity models (MMs) as a ...

Linking Processes to Goals for IS/IT-Business Alignment

This paper describes a research project which intends to improve the business-IS/IT alignment of organisations using an innovative new method. The Targeting Method which guides strategy formulation irrespective of organisational structure or strategic planning process utilises a visual cause and effect strategic map which enhances communication, change management and knowledge sharing. Currentl...